True Clementine Douglas

Postage Policy

Phoenix Sound Introductory Offer Policy: 99p Postage (UK Only)

Effective Date: Live date

Expiration Date: Reviewed after 6 months

Eligibility

• Who is Eligible: This offer is open to all customers purchasing through the Phoenix Sounds’ Shopify website during the promotional period.
• Purchase Limit: Each customer is entitled to discounted postage on up to two (2) vinyl records.
• Usage Limit: One use per customer. Multiple orders from the same customer may not receive the discounted rate.

Terms and Conditions

1. Promotional Period

• (a) The 99p postage offer is valid from live date to review in 6 months.
• (b) Orders placed before or after this period will not be eligible for discounted postage.

2. Purchase Conditions

• (a) The offer applies only to vinyl records.
• (b) Maximum of two (2) vinyl records per customer at the discounted postage rate.
• (c) Additional items will incur standard shipping charges.

3. Shipping Details

• (a) The 99p postage rate applies to standard shipping within the United Kingdom (UK) only.
• (b) Shipping times may vary based on the delivery address within the UK.
• (c) This offer is not applicable to international deliveries or expedited shipping options.

4. Non-Transferability

• (a) This offer is non-transferable and cannot be combined with other promotions, discounts, or offers.

5. Returns and Exchanges

• (a) Standard return and exchange policies apply.
• (b) If items are returned that reduce the original purchase to fewer than two (2) vinyl records, Phoenix Sounds reserves the right to adjust the shipping charges accordingly.

6. Amendments and Termination

• (a) Phoenix Sounds reserves the right to amend, suspend, or terminate this offer at any time without prior notice.
• (b) Any changes will be posted on our website and will take effect immediately.

7. Limitation of Liability

• (a) Phoenix Sounds is not responsible for any technical issues, delays, or other problems that may prevent participation in this offer.

8. Governing Law

• (a) These terms and conditions are governed by and construed in accordance with the laws of England and Wales.

9. Contact Information

• (a) For inquiries or assistance, please contact our customer service team at:
• (i) Email: Roger@phoenix-sounds.co.uk
• (ii) Phone: 01626 334942
• (iii) Address: 6 Pearl Assurance House, Queen Street, Newton Abbot, Devon, TQ12 2AQ

Returns Policy

At Phoenix Sounds, we aim to ensure our customers are completely satisfied with their purchases. If, for any reason, you are not happy with your purchase, you may return it under the terms outlined below.

1. Timeframe

We have a 14 day returns policy.  You must inform us within 14 days then return the item or items within 14 days to get a full refund. 

2. Condition of the item

The item being returned is generally expected to be in its original condition unless it is defective or damaged. This means that it should be unused, undamaged, and in its original packaging with all the included accessories and documentation.

3. Proof of purchase

We require proof of purchase, such as a receipt or order number, to process a return. This helps confirm that the item was purchased from their store and within the specified timeframe.

4. Refund method

Returns policies typically outline the available refund methods. You will receive a refund in the original form of payment within the 14 days deadline. Over 14 days and up to 30 days, store credit would be offered depending on the circumstances.

5. Return shipping

In all cases, the customer will be responsible for covering the cost of return shipping, especially for online purchases, unless deemed by the owner due to unforeseen circumstances.

6. Exceptions and restrictions

Returns policies often include information about certain items that may be non-returnable, such as final sale items, perishable goods, or personalized products. Additionally, there may be restrictions on returning opened software, CDs, DVDs, or downloadable content due to copyright concerns.