Do you post abroad?
Yes! As well as delivering across the UK, we ship to Europe, the USA, Canada, and Australia. If you're unsure whether we deliver to your location, please [contact us](link to contact page), and we’ll be happy to help.
How do you grade your pre-owned vinyl?
We use the Goldmine Standard to grade all of our pre-owned vinyl. This is a trusted grading system used worldwide by record collectors and sellers. You can learn more about the grading criteria we follow here.
How can I pay for my goods?
We accept several payment methods for your convenience:
- In-store: Cash, debit, and credit cards
- Online: Paypal, Apple Pay, Google Pay, Amazon Pay, and most major debit and credit cards.
How long will it take for my order to arrive?
We aim to process and ship orders within 2-3 business days. Delivery times will depend on your location:
- UK Deliveries: Typically take 3-5 business days.
- International Deliveries: Times vary depending on the destination. For more details, please refer to our Delivery Policy.
What happens if my order arrives damaged?
If your order arrives damaged, please contact us within 48 hours of receiving the item, and we’ll sort out a replacement or refund for you. For full details, please check our Returns Policy.
Can I return or exchange an item?
Yes! We offer a 14-day return policy for most items. If you’re not completely satisfied with your purchase or want to exchange it, simply follow the steps outlined in our Returns Policy to start the process.
Do you sell gift vouchers?
Yes, we offer gift vouchers both in-store and online! They’re a great gift for any music lover. Visit our Gift Voucher Page to purchase one today.
Do you offer click and collect?
Yes, we do! Place your order online and choose the Click and Collect option at checkout. We’ll notify you when your order is ready for pickup—usually within 24-48 hours.
Can I sell my vinyl records to you?
Absolutely! We’re always on the lookout for quality pre-owned vinyl. If you have records to sell, check out our Buying Policy for Pre-Owned Vinyl for more details or visit us in-store for an appraisal.
Do you offer discounts for students or regular customers?
Yes, we currently offer discounts for students and members of our loyalty program. Be sure to ask in-store about our loyalty card for exclusive offers or join our mailing list for updates on discounts and special promotions.
Do you host in-store events?
Yes, we love hosting in-store events! From live gigs to Record Store Day celebrations, there’s always something happening at Phoenix Sounds. Visit our Events Page to see what’s coming up, or sign up for our newsletter to stay informed.
Can’t find what you’re looking for?
No problem! If you don’t see the record or product you’re after on our site, just get in touch and we’ll do our best to order it for you.
Where can I find out more information about how Phoenix Sounds runs?
We have the following policies and information on our website:
Policies:
Didn't Find an Answer?
No problem! If you don’t see the answer to your question or can't find the record or product you’re after, get in touch and we’ll do our best to help.